A bit moreish: Chow down on this

Despite my obsession with eating - and, in particular, eating out - I actually don't think it's necessary for all restaurants and cafes to cater for my dietary requirements.

Some requirements are difficult to cater for and the market just isn't big enough for everyone in the hospitality industry to be able to do it economically.

Of course, I think it's important that some businesses cater (I wouldn't be able to eat otherwise). And I also think it's important that those who do cater make that known to their patrons and completely understand what is required (dealing with a waitress who doesn't really understand what gluten free means is always fun. "Oh, but I know someone who is gluten free and they would eat that" or "but I was told couscous is fine so it must be". You get the picture.).

But if a business doesn't cater, then that I understand. Genuinely, I do. And if they do cater, well, then that's a bonus.

What I don't understand is outlets that do not engage with their customers.

If a person asks whether a restaurant or cafe can cater for them, it's important for the business to respond - regardless of whether they can cater or not. It helps the business understand customer demand, it might attract a new customer, and - perhaps, most importantly - it is courteous customer service.

Which is why I don't understand why Chow hasn't responded to a query I sent them well over a week ago.

I wanted to visit Chow and I was trying to help them by asking ahead, rather than nagging waitresses and kitchen staff when they are really busy and the information might not always be on hand.

But the fact that they didn't reply tells me they don't actually care about my health. It tells me that they only offer gluten-free and dairy-free options to cater for what's trendy, not because they are actually conscious of dietary concerns.

Maybe I am expecting too much and blogging has turned me ranty (please tell me if that is the case). But the difference between this experience and the superb service I have received elsewhere is so stark.

At the same time that I emailed Chow, I emailed Dragons who replied to me in less than 12 hours with a very helpful, informed response. And - bonus - they can cater for me!

The contrast makes my eyes hurt.

I certainly know which restaurant I will be visiting this weekend.

In the meantime, Ross and I have decided we don't need Chow anyway. We've been making our own Asian fusion food and it's pretty damn good!

Update: Chow have been in touch. They intended to get back to me but due to an error on their part the email never came through. It's great to know they do care (and can cater) after all! The options sound pretty tasty, too.